Unaccompanied Housing (Barracks)
Plans & Services
How much does the Internet service cost?
We offer 60 minutes of free access per month in the barracks.
Rates for increased speeds and unlimited usage vary by location.
Please connect to the goWiFi signal in the barracks to view available plans and pricing.
Are there any other fees or charges?
No, there are no other fees or charges.
All taxes and fees are included.
How fast is the Internet service?
Download speeds vary by plan, between 10 Mbps and 100 Mbps.
Which speed is best for me?
Choose the package that fits your needs:
- Value (10 Mbps) - It's the simple life for me: browsing and email on one device
- Enhanced (30 Mbps) - I like the simple life on several devices at the same time
- Premium (60 Mbps) - Let me see my shows and my friends/family: steaming video, video conferencing
- Extreme (100 Mbps) - Video games and movies-on-the-go are a must
How many devices can I connect at a time?
Between 1 and 5, depending upon the type of plan.
How can I view my current services?
Log in to MY ACCOUNT and select Plan in the main menu.
Here you can view your current services in the Current Services section.
How can I change my service?
To change your service, log in to MY ACCOUNT.
Select Plan in the main menu then click the CHANGE SERVICES button, remove any services you no longer want (if applicable) and click the CONTINUE button.
On the next screen, select the services you'd like to add (if applicable), and click the CONTINUE button.
You will need to log out and log back in on a connected device for your new speeds to take effect.
NOTE: Upgrades may have pro-rated charges and will take effect immediately. Downgrades will take effect on your next billing cycle.
You will need to log out and log back in on a connected device for your new speeds to take effect.
NOTE: Upgrades may have pro-rated charges and will take effect immediately. Downgrades will take effect on your next billing cycle.
How can I view pending changes to my service?
Log in to MY ACCOUNT and select Plan in the main menu.
If you've made changes to your service you can view the services being removed or added in the Pending Changes section.
How do I cancel my subscription?
If you want to cancel your subscription but keep it open for future use, you can cancel your subscription in MY ACCOUNT by selecting the Plan tab in the main menu and then clicking the CANCEL SUBSCRIPTION button.
NOTE: By canceling only your service subscription, billing will stop, but your account will remain open for 90 days, and you will retain access for the period you've paid for.
When you're ready to resume service, log in to MY ACCOUNT to select your services.
If your account has been inactive for more than 90 days, it will be permanently closed.
To purchase service again, please create a new account.
Will my goWiFi account work at other bases?
Yes! You can use the same login on any goWiFi network on Naval Bases worldwide where Viasat provides service.
For a current list of locations, select BASE LOCATIONS in the top menu, and then select the region and base to view the buildings that provide goWiFi service there.
NOTE: Service options may vary depending on location. If your account has an existing subscription and you stay at a guest lodging facility, you will be able to receive the highest speeds offered at the guest lodging facility, up to the speed of your current plan. As an example, if you have a 60 Mbps subscription plan and you log in at a guest lodging facility, you will receive the highest speed offered at the lodging facility, not to exceed the speed of your current subscription.
NOTE: Service options may vary depending on location. If your account has an existing subscription and you stay at a guest lodging facility, you will be able to receive the highest speeds offered at the guest lodging facility, up to the speed of your current plan. As an example, if you have a 60 Mbps subscription plan and you log in at a guest lodging facility, you will receive the highest speed offered at the lodging facility, not to exceed the speed of your current subscription.
Billing
How can I see the summary of charges for my next bill?
Log in to MY ACCOUNT and select Billing in the main menu.
Here you can view the summary of charges for your next bill, which will reflect any pending changes if applicable.
How do I pay for service?
During the sign-up process we will collect your payment information and charge your card to complete your purchase.
For accounts with subscriptions, we will automatically charge the payment method on file on the monthly anniversary of your signup date.
Accounts with on-demand plans are charged when the service is purchased.
For accounts with subscriptions, we will automatically charge the payment method on file on the monthly anniversary of your signup date.
Accounts with on-demand plans are charged when the service is purchased.
What type of payment options are available?
You can use Visa, MasterCard, American Express, Discover, JCB, Diners Club, and the Military Star Card.
How can I update my payment information?
Log in to MY ACCOUNT and select Billing in the main menu and then click the Payment Methods tab.
You can update your name and expiration date of your card or add another payment method to your account and set your default card.
Is my credit card information secure?
When you enter your payment information into the Viasat Payment Portal, your information is encrypted and secure.
Will I receive a receipt when my credit card is charged?
Yes, you will receive a receipt via the email address in your account profile each time your card is charged.
How can I view my past billing statements?
Log in to MY ACCOUNT and select Billing in the main menu and then click the Payment History tab.
How do I pause my billing?
If you want to stop your account from billing but keep it open for future use, you can cancel your subscription in MY ACCOUNT by selecting Plan in the main menu and then clicking the CANCEL SUBSCRIPTION button.
NOTE: By canceling only your service subscription, billing will stop, but your account will remain open for 90 days, and you will retain access for the period you've paid for. When you're ready to resume service, log in to MY ACCOUNT to select your services. If your account has been inactive for more than 90 days, it will be permanently closed. To purchase service again, please create a new account.
NOTE: By canceling only your service subscription, billing will stop, but your account will remain open for 90 days, and you will retain access for the period you've paid for. When you're ready to resume service, log in to MY ACCOUNT to select your services. If your account has been inactive for more than 90 days, it will be permanently closed. To purchase service again, please create a new account.
Account Administration
Will my goWiFi account work at other bases?
Yes! You can use the same login on any goWiFi network on Naval Bases worldwide where Viasat provides service.
For a current list of locations, select BASE LOCATIONS in the top menu, and then select the region and base to view the buildings that provide goWiFi service there.
NOTE: Service options may vary depending on location. If your account has an existing subscription and you stay at a guest lodging facility, you will be able to receive the highest speeds offered at the guest lodging facility, up to the speed of your current plan. As an example, if you have a 60 Mbps subscription plan and you log in at a guest lodging facility, you will receive the highest speed offered at the lodging facility, not to exceed the speed of your current subscription.
NOTE: Service options may vary depending on location. If your account has an existing subscription and you stay at a guest lodging facility, you will be able to receive the highest speeds offered at the guest lodging facility, up to the speed of your current plan. As an example, if you have a 60 Mbps subscription plan and you log in at a guest lodging facility, you will receive the highest speed offered at the lodging facility, not to exceed the speed of your current subscription.
How can I view/edit my account information?
Log in to MY ACCOUNT and view your information on the Profile tab, where you can update your name, email address, and mobile phone number or close your account.
How can I view or update my security questions?
Log in to MY ACCOUNT and on the Security tab, you can view and change your security questions.
How can I change my password?
Log in to MY ACCOUNT, and on the Security tab, click the CHANGE PASSWORD button.
How do I close my account?
Closing your account will prevent you from being able to use it for future services.
If you want to stop your billing but keep your account open, you can cancel your subscription (see the "How do I pause my billing?" FAQ in the Billing section).
If you want to close your account completely, log in to MY ACCOUNT. On the Profile tab click the CLOSE ACCOUNT button.
NOTE: When you close your account, your service will remain active for the period you've paid for. After the term is completed, your account will be closed. To purchase service again, please create a new account.
If you want to close your account completely, log in to MY ACCOUNT. On the Profile tab click the CLOSE ACCOUNT button.
NOTE: When you close your account, your service will remain active for the period you've paid for. After the term is completed, your account will be closed. To purchase service again, please create a new account.
Device management
How can I stay connected to the goWiFi wireless network?
You can enable a feature on your device to automatically join the goWiFi network.
This will allow your device to connect to the goWiFi wireless signal when in range.
However, this will not keep you logged in to the network to access the internet (please see "How can I stay logged in to the goWiFi network?" below for ways to do that).
To enable your device to automatically join the goWiFi network when in range, follow these steps:
iOS devices
iOS devices
- Connect to the gowifi wireless signal (if not already connected)
- Go to settings
- Tap Wi-Fi
- Tap on the gowifi network
- Toggle on auto-join
- Connect to the gowifi wireless signal (if not already connected)
- Go to settings
- Tap connections
- Tap Wi-Fi
- Tap the gear icon next to the gowifi network
- Toggle on Auto Reconnect
How can I stay logged in to the goWiFi network?
On the goWiFi login page To stay logged into the goWiFi network, when you sign in on any device, select enable auto login located under the login button.
This will allow your device to stay logged in for an extended duration when connected to the goWiFi network.
In My Account You can enable Auto Login in MY ACCOUNT for your device to stay logged. To find the MAC address, search online for your device model + "find MAC address". For example, "PlayStation 5 find MAC address". The MAC address is a sequence of 12 numbers and letters usually separated in groups of two (e.g., 00:1A:2B:3C:4D:5E). When you've found your MAC address, log into MY ACCOUNT and select the devices tab. Find the MAC address of the device you want to stay logged in with and select enable in the Auto Login column.
If your device (such as a gaming console) is not listed, you can manually enter the MAC address in the add a device field and tap assign mac. The device will automatically have Auto Login enabled and will stay logged in as long as you have an active service plan but ONLY when added this way.
In My Account You can enable Auto Login in MY ACCOUNT for your device to stay logged. To find the MAC address, search online for your device model + "find MAC address". For example, "PlayStation 5 find MAC address". The MAC address is a sequence of 12 numbers and letters usually separated in groups of two (e.g., 00:1A:2B:3C:4D:5E). When you've found your MAC address, log into MY ACCOUNT and select the devices tab. Find the MAC address of the device you want to stay logged in with and select enable in the Auto Login column.
If your device (such as a gaming console) is not listed, you can manually enter the MAC address in the add a device field and tap assign mac. The device will automatically have Auto Login enabled and will stay logged in as long as you have an active service plan but ONLY when added this way.
How can I add a device?
For a device that has a built-in browser, just follow the same process used on your mobile device or laptop.
For a device that does not have a built-in browser, log in to MY ACCOUNT and click Devices in the main menu. Enter the MAC address of the device in the "Add a Device" field and click the ASSIGN MAC button.
NOTE: To find the MAC address, search online for your device model + "find MAC address". For example, "PlayStation 5 find MAC address". The MAC address is a sequence of 12 numbers and letters usually separated in groups of two (e.g., 00:1A:2B:3C:4D:5E).
For a device that does not have a built-in browser, log in to MY ACCOUNT and click Devices in the main menu. Enter the MAC address of the device in the "Add a Device" field and click the ASSIGN MAC button.
NOTE: To find the MAC address, search online for your device model + "find MAC address". For example, "PlayStation 5 find MAC address". The MAC address is a sequence of 12 numbers and letters usually separated in groups of two (e.g., 00:1A:2B:3C:4D:5E).
How do I enable/disable automatic sign-in?
Log in to MY ACCOUNT and click Devices in the top menu.
Identify the specific device by its MAC address and click the ENABLE/DISABLE button.
How can I log out a device?
Log in to MY ACCOUNT and click Devices in the top menu.
Identify the specific device and click the LOGOUT button.
How can I remove a device?
Log in to MY ACCOUNT and click Devices in the top menu.
Identify the specific device by its MAC address and click the REMOVE button.
What is a MAC address?
The MAC address is a sequence of 12 numbers and letters usually separated in groups of two (e.g., 00:1A:2B:3C:4D:5E).
It identifies unique network interfaces in a device, so there will be separate MAC addresses for an Ethernet port and for the Wi-Fi adapter.
It is very important when adding a MAC address to your account that you add the correct MAC address based on how you are connecting to our network.
What is MAC Randomization/Rotation?
This is a setting on Apple and Android devices that provides additional privacy.
If MAC Randomization is turned on, it may prevent our auto-login functionality from working properly.
It is recommended that this Wi-Fi setting be disabled on your device for any goWiFi network you connect to utilizing the auto-login function.
Technical
Why is my Apple device not staying logged in?
If you are using an iPhone or iPad to access our internet service, please be aware that your device(s) may only auto-login for 2 weeks, due to a feature in the iOS 18 update that will automatically be enabled.
If you would like to disable this feature on your iPhone or iPad for any gowifi signal, follow these simple steps on each iOS device:
- Connect to the gowifi wireless signal (if not already connected)
- Go to settings
- Tap Wi-Fi
- Tap on the gowifi network
- Tap on Private Wi-Fi Address
- Tap Fixed
What kind of security is available through my wireless connection?
The goWiFi networks are public Wi-Fi hotspots and do not encrypt the wireless signal.
Ensure when entering any personal information that the website you are on uses SSL encryption to keep your billing and login information safe.
The URL for secure sites typically starts with https and will have a locked padlock symbol in the address bar similar to this:
Your connection is not secure if the URL starts with http or https and has an indication that the site is not secure like this:
The network also prevents peer-to-peer communication with other devices on the network.
Your connection is not secure if the URL starts with http or https and has an indication that the site is not secure like this:
The network also prevents peer-to-peer communication with other devices on the network.
I received an error, what do I do?
Some of the common errors include:
- Maximum number of allowed devices reached (see the Device Management section for instructions to log out of a device.)
- Invalid username or password (see the Account Administration section for instructions to reset your password.)
- Payment processing errors (see the Billing section for how to update payment information)
How can I connect my gaming or streaming device?
For a game console that has a built-in browser, just follow the same process used on your mobile device or laptop.
For a game console that does not have a built-in browser, log in to MY ACCOUNT and click Device Management in the top menu. Enter the MAC address of the device in the "Add a Device" field and click the ASSIGN MAC button.
NOTE: For instructions on how to find the MAC address for your device(s), search online for each device model + “find MAC address.”
For a game console that does not have a built-in browser, log in to MY ACCOUNT and click Device Management in the top menu. Enter the MAC address of the device in the "Add a Device" field and click the ASSIGN MAC button.
NOTE: For instructions on how to find the MAC address for your device(s), search online for each device model + “find MAC address.”
I'm having issues using my Xbox for live gaming. What can I do?
The Xbox Live gaming networks require special configurations on the user's router to play on the Microsoft network.
Please see the page linked below for additional information:
Xbox Help
Xbox Help
When I try to connect to the PlayStation Network, I get an error code. What does this mean?
Users have reported they are receiving error code WS-37397-9 when attempting to sign in to the PSN.
This error means that Sony has blocked the IP address of your location for activity that Sony has deemed in violation of the PlayStation Network Terms of Service and User Agreement.
This block is done by Sony on their servers, and it is out of Viasat's support scope. Our attempts to gain more information from Sony's representatives have only provided what the error code means. Fortunately, the blocks have normally been lifted after 48 hours. While this is unofficial, this has been our experience.
This block is done by Sony on their servers, and it is out of Viasat's support scope. Our attempts to gain more information from Sony's representatives have only provided what the error code means. Fortunately, the blocks have normally been lifted after 48 hours. While this is unofficial, this has been our experience.
Guest Lodging
Plans and services
What internet plans are offered at guest lodging facilities?
We offer free internet access at guest lodging facilities with download speeds up to 10 Mbps.
Some guest lodging facilities offer a 30-Day Enhanced buy-up plan that allows you to connect with download speeds up to 30 Mbps.
Some guest lodging facilities offer a 30-Day Enhanced buy-up plan that allows you to connect with download speeds up to 30 Mbps.
How many devices can I connect?
For the complimentary service, you may connect as many devices as you'd like.
For the 30-Day Enhanced buy-up plan, you may connect up to 3 devices at a time.
For the 30-Day Enhanced buy-up plan, you may connect up to 3 devices at a time.
Account administration
Will my goWiFi account work at other bases?
Yes! You can use the same login on any goWiFi network on Naval Bases worldwide where Viasat provides service.
For a current list of locations, select BASE LOCATIONS in the top menu, and then select the region and base to view the buildings that provide goWiFi service there.
NOTE: Service options may vary depending on location. If your account has an existing subscription and you stay at a guest lodging facility, you will be able to receive the highest speeds offered at the guest lodging facility, up to the speed of your current plan. As an example, if you have a 60 Mbps subscription plan and you log in at a guest lodging facility, you will receive the highest speed offered at the lodging facility, not to exceed the speed of your current subscription.
NOTE: Service options may vary depending on location. If your account has an existing subscription and you stay at a guest lodging facility, you will be able to receive the highest speeds offered at the guest lodging facility, up to the speed of your current plan. As an example, if you have a 60 Mbps subscription plan and you log in at a guest lodging facility, you will receive the highest speed offered at the lodging facility, not to exceed the speed of your current subscription.
Technical
What kind of security is available through my wireless connection?
The goWiFi networks are public Wi-Fi hotspots and do not encrypt the wireless signal.
Ensure when entering any personal information that the website you are on uses SSL encryption to keep your billing and login information safe.
The URL for secure sites typically starts with https and will have a locked padlock symbol in the address bar similar to this:
Your connection is not secure if the URL starts with http or https and has an indication that the site is not secure like this:
The network also prevents peer-to-peer communication with other devices on the network.
Your connection is not secure if the URL starts with http or https and has an indication that the site is not secure like this:
The network also prevents peer-to-peer communication with other devices on the network.
I have a government laptop and can't connect to the goWiFi network. What can I do?
When using a government laptop, you may need to temporarily disable your proxy on your laptop to log in and accept the terms & conditions.
Once logged in, you can re-enable the proxy.
If this does not help, please contact your IT support.
How can I connect my gaming or streaming device?
If your device has a built-in browser, just connect to the gowifi wireless signal, select the Terms of Service checkbox and click the Log In button.
If your device does not have a built in browser, connect to the gowifi wireless signal with a different device. Once you reach the portal, click the Add Gaming or Streaming Device button and follow the instructions.
If your device does not have a built in browser, connect to the gowifi wireless signal with a different device. Once you reach the portal, click the Add Gaming or Streaming Device button and follow the instructions.
MWR
Plans & services
How much does the Internet service cost?
We offer free internet access at MWR sites.
Do I need an account?
New users do not need to create an account.
Technical
What kind of security is available through my wireless connection?
The goWiFi networks are public Wi-Fi hotspots and do not encrypt the wireless signal.
Ensure when entering any personal information that the website you are on uses SSL encryption to keep your billing and login information safe.
The URL for secure sites typically starts with https and will have a locked padlock symbol in the address bar similar to this:
Your connection is not secure if the URL starts with http or https and has an indication that the site is not secure like this:
The network also prevents peer-to-peer communication with other devices on the network.
Your connection is not secure if the URL starts with http or https and has an indication that the site is not secure like this:
The network also prevents peer-to-peer communication with other devices on the network.
I have a government laptop and can't connect to the goWiFi network. What can I do?
When using a government laptop, you may need to temporarily disable your proxy on your laptop to log in and accept the terms & conditions.
Once logged in, you can re-enable the proxy.
If this does not help, please contact your IT support.
How do I add my browserless device?
Unfortunately, only devices with built-in browsers are able to access the portal in order to authenticate.
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