Housing Services at Guantanamo Bay
Available in Unaccompanied Housing (Barracks) and Family Housing (FH) at Naval Station Guantanamo Bay (NSGB), Viasat provides high-speed, reliable internet and voice services. Our services provide all-inclusive pricing, meaning no long-term commitments, no hardware lease fees, and no taxes.
For Family Housing (FH):
Houses are already equipped with all the hardware you need to support your entire home! To activate your service, simply:
- Use a Wi-Fi enabled device to connect to the goWiFi network
- The password is the WPA2 key found on your pre-installed Viasat modem
- Open your web browser, sign-up for service, and login using your new username and password.
For Unaccompanied Housing (Barracks):
Connect your mobile device to the goWiFi network and sign up for the service
you want.
Viasat goWiFi is available across almost all US Navy bases. So, if you
already have a goWiFi account, then your plan will automatically work on
this base.
New Subscribers
Wi-Fi + Voice
Multiple High-Speed Internet plans to choose from, with speeds up to 60 Mbps in Unaccompanied Housing (Barracks) and up to 75 Mbps in Family Housing (FH). Connect one or multiple devices and get online wirelessly with ease, no hardware installs needed!
You can also add Voice service to your Viasat goWiFi service and get unlimited minutes within NSGB and to the US mainland, Puerto Rico, US Virgin Islands, Canada, and Mexico. Log in to account.gowifinavy.com to add voice service, the Viasat Voice Pro app, which can be downloaded from the Apple App Store or Google Play Store.
Plans for Family Housing (FH) and Unaccompanied Housing (Barracks) vary, so log in to your local network to sign up.
Family Housing (FH)
Find the WPA2 key on your modem to connect.
Unaccompanied Housing (Barracks)
Connect to the goWiFi network on your mobile device.
* If you have issues getting on the Wi-Fi network to see the Internet and Voice plans, please contact our 24/7 Care team by clicking HELP in the top menu.
Cable
Cable TV services on NSGB are provided by Phoenix Cable. Click the button below to see the channel line-up.
Subscriber Support
Ensure your device's Wi-Fi adapter is on or enabled. Connect to the strongest goWiFi signal available and open your browser to be redirected to the goWiFi login page.
- Enter your username and password into the fields.
- Select the LOG IN button to sign in.
Read through our most frequently asked questions for information about our services and plans.
General FAQs
How do I pay for service?
During the sign-up process we will collect your payment information and charge
your card to complete your purchase.
For accounts with subscriptions, we will automatically charge the payment method
on file on the monthly anniversary of your signup date.
Accounts with on-demand plans are charged when the service is purchased.
Are there any other fees or charges?
No, all taxes and fees are included.
Is there a data allowance?
No, there is no data allowance. Use as much data as you like!
How can I make changes to my service, add Voice service, or update my credit card information?
Current goWiFi subscribers can click the MY ACCOUNT link in the top menu to update service, add voice and make changes to your payment method.
How can I get support?
Click HELP in the top menu for access to our Frequently Asked Questions and ways to contact us for 24x7x365 support.
Family Housing FAQs
How much does the Internet service cost?
Cost varies depending on speed, between $69.95 and $129.95 per month.
How fast is the Internet service?
Speeds vary by plan, between 10 Mbps and 75 Mbps.
What equipment is needed to access the Internet?
Viasat provides internet modems free of charge. These modems are owned by Viasat
and will remain in the house as residents move in or out. The modems will be
clearly labeled, so please do not remove, move, or adjust the modem unless
instructed by a Viasat representative.
Non-Viasat modems are prohibited from being connected to the network under any
circumstances, as they result in service degradation. In Family Housing (FH) you
may plug in your own equipment (router/extender/etc.) to the Viasat cable modem.
Viasat does not provide support for personally-owned equipment.
How much does the Voice service cost?
Voice service via Viasat Voice Pro costs $19.99 per month.
Does the Voice service require internet?
Yes. Our Voice service only operates over internet and is accessed via the
Viasat Voice Pro app or through an ATA device, which allows service through an
analog phone.
The app is available for iOS and Android devices through the Apple App Store or Google Play Store.
Which devices are compatible with the Voice service?
iOS and Android devices are compatible with the Viasat Voice Pro app. The app is
available for iOS and Android devices through the Apple App Store or Google Play Store.
In addition, all analog corded and cordless telephones are compatible with the
Viasat-supported ATA device.
How do I get an ATA device?
You are able to purchase an ATA device as you go through the sign-up process for a one time cost of $39.99. After you've completed your purchase, you will pick up your ATA device from Phoenix Cable, along with self-installation instructions.
How do I set up my Viasat Voice Pro app?
Download and use our Voice guides to help you set up your Viasat Voice Pro app.
How can I get support?
Click HELP in the top menu for access to our Frequently Asked Questions and ways to contact us for 24x7x365 support.
Unaccompanied Housing FAQs
How much does the Internet service cost?
Cost varies depending on speed, between $26.95 and $59.95 per month.
How fast is the Internet service?
Speeds vary by plan, between 10 Mbps and 60 Mbps.
Are there any other fees or charges?
No, all taxes and fees are included.
Which speed is best for me?
Choose the plan that fits your needs:- Value (10 Mbps) - It's the simple life for me: browsing and email
- Enhanced (30 Mbps) - I like the simple life on several devices at the same time
- Premium (60 Mbps) - Let me see my shows and my friends/family: steaming video, video conferencing
Is there a data allowance?
No, there is no data allowance. Use as much data as you like!
How many devices can I connect at a time?
Between 1 and 5, depending upon the type of plan.
How much does the Voice service cost?
Voice service costs $19.99 per month.
Does the Voice service require internet?
Yes. Our Voice service only operates over internet and is accessed via the
Viasat Voice Pro app or through an ATA device, which allows service through an
analog phone.
The app is available for iOS and Android devices through the Apple App Store or Google Play Store.
How do I set up my Viasat Voice Pro app?
Download and use our Voice guides to help you set up your Viasat Voice Pro app.
Will my goWiFi account work at other bases?
Yes! You can use the same login on any goWiFi network on Naval Bases worldwide
where Viasat provides service. For a current list of locations, select BASE LOCATIONS in
the top menu, and then select the region and base to view the buildings that
provide goWiFi service there.
NOTE: Service options may vary depending on location. If your
account has an existing subscription and you stay at a guest lodging facility,
you will be able to receive the highest speeds offered at the guest lodging
facility, up to the speed of your current plan. As an example, if you have a 60
Mbps subscription plan and you log in at a guest lodging facility, you will
receive the highest speed offered at the lodging facility, not to exceed the
speed of your current subscription.
How can I get support?
Click HELP in the top menu for access to our Frequently Asked Questions and ways to contact us for 24x7x365 support.
