What type of service is Viasat providing?

Viasat provides coaxial cable internet to businesses on NSGB. This type of internet will provide a vastly-improved experience, with increased speeds, more capacity, and enhanced reliability. Viasat Voice plans can be configured to include multiple phone lines with dedicated Miami-area phone numbers, supports inbound and outbound calling, generous calling plans with calls to the US mainland, Puerto Rico, US Virgin Islands, Canada, and Mexico included in the monthly rate. Voice service also supports on-base calling using four and five-digit number formats. Voice service requires a subscription to Viasat internet service.

How fast is the internet service?

Speeds vary by plan, between 5 Mbps and 100 Mbps.

How much does the internet service cost?

Cost varies depending on the service plan you select, between $141.90 and $372.90 per month. (Additional one-time equipment fee of $49 per line applies.)

Are there any other fees or charges?

After service installation and activation, there are no other fees or charges for internet service. All taxes and fees are included.

Is a contract required?

Yes, there is a minimum 1-year contractual commitment.

How much does the voice service cost?

The voice service costs $39.99 per month each for the first two phone lines. (Additional one-time equipment fee of $29 per line applies.)

What's the installation process like?

An installation representative will contact your business to schedule the installation. A technician will need to visit your building and install a new modem. Once the modem is installed and registration is complete, you will have access to the internet and can connect your router/switch.

For voice service installation, active internet service is required with your router/switch installed. You will receive a confirmation email from Viasat to show to Phoenix Cable, where you will pick up the Voice Gateway. Phoenix will configure the Voice Gateway for you to self-install. Instructions will be provided for installing the Voice Gateway, and Viasat’s Customer Care team is available to assist you, if needed.

What equipment is needed to access the Internet?

A modem is provided by Viasat with the purchase of your plan.

You must provide your own equipment (router/switch) to connect via Ethernet cable to the Viasat modem for internet access. Viasat does not provide support for business-owned equipment but can assist you in determining if your modem has connectivity.

You may purchase a router at the Navy Exchange or from other sources. We suggest you connect your router's WAN/internet port directly to the Viasat modem. Then set your router to “router mode". We also recommend enabling WAN DHCP on your router to simplify the connection process. Your assigned IP can be configured statically, if preferred, but is not required. You will receive the same assigned IP with WAN DHCP enabled.

If you have trouble getting your router to work properly, please contact the router's manufacturer.

What equipment is needed to use voice service?

A Viasat-provided Voice Gateway will be required, which will be self-installed.

Once installed, how do I register/access the internet?

After connecting your router to the Viasat modem, contact our Care team to activate your internet service. Click HELP in the top menu for ways to contact our Care team.

You will need the TRACKOS ID listed on a sticker on the modem to provide to the Care agent.

How am I billed?

When you subscribe to the internet service, you will be billed monthly or annually, depending on how you choose to pay. Invoices are sent by email and USPS.

Is there a data allowance or data usage overage charge?

No, there is no data allowance or overage charge. Use as much data as you like!

Are any traffic types filtered?

No, traffic is not filtered.

Are pings blocked?

No, pings are not blocked.

Is the modem NAT capable?

No, the modem is not NAT capable. Your personal router must perform NAT.

How many devices can I connect?

You can connect one wired device (router/switch) to the modem. Your business router provides wireless connections.

How can I make service or billing-related changes?

You can request changes to your account by sending an email to govwifi@viasat.com.

How can I obtain a copy of a previous invoice?

You can obtain a copy of your invoice by sending an email to govwifi@viasat.com.

How can I get technical support?

Click HELP in the top menu for ways to contact us for 24x7x365 support.